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Susan L, Director of Key Accounts and Senior Account Executive

Posted: May 26th, 2021 Posted In: Employee Spotlight

In this months Employee Spotlight, we meet Susan, Senior Account Executive and Director of Key Accounts with a love of art!

What is your education and background? 

I worked in in Human Resources for much of my earlier career and then went back to school to become a Social Worker in Developmental Services. When the recession hit upon graduation, many agencies lost funding. To supplement my income, I taught art classes in various studios eventually opening my own, which I had for 6 years. I went back to school to take some Microsoft Server courses and worked for a specialty packaging company to assist with desktop support and help prepare for 2000 change over. I was with the company for five years and my role changed to a trainer/coordinator as we discovered I had the ability to take complex IT related setups and issues and translate them into relatable language to Senior Management. I left in 2004 to join Angus Systems where I felt there would be greater opportunities within the small family entrepreneurial framework.

What is your role at Angus Systems and what are your main responsibilities? 

I am currently the Director of Key Accounts. My primary responsibility is to guide and built relationships with our larger, more complex clients, ensuring they receive the best possible experience. In my role, I also support and mentor colleagues new to the industry.

How have your responsibilities expanded since you started working with the company?  

My role has changed many times. Being a small company at the time of my joining, there were many opportunities to work within different areas. I started with the company building a training program for clients and staff and spent the first 2 or 3 years conducting training webinars three times a day, five days a week with lots of travel thrown in for those clients that preferred on-site sessions. From there, I moved to Documentation, Implementation and Account Management. For five years I managed the Account Management/Retention team which was responsible for account care with key focus on relationship building and retention of our client base.

In 2019, as the company grew, a reorganization took place and I moved to my current role as Director of Key Accounts.

What do you like most about working at Angus Systems? 

I love watching the company grow and being able to collaborate with internal teams and our clients.

What are some of the things you’ve learned while working here? 

I learn, and continue to learn that nothing ever stays the same and this industry is constantly evolving, which makes me do the same.

Is there some contribution that you’re proud of? 

I would say that watching the training program I started 18 years ago continue to grow and develop to what it is now makes me proud. Also, watching some of our team that has worked their way up to Account Management become solid knowledgeable contributors to the organization makes me happy.

Is there something that people would be surprised to know about you? 

Most know that I am an animal lover, but they would not know that I rode dressage (a form of equestrian competition) for many years. My horse, Pacifica, was trained to one level below Olympic and I had many years of fun with her before her passing at age 25. We were able to participate in clinics with Olympic level riders and generally, she was the challenge that I loved most.  A good horse never dishes out more than the rider can handle!

If you weren’t working at Angus Systems, what would you be doing? 

That’s a good question.  I likely would be in some sort of training/teaching/presentation role.  I recently went through a full home renovation and would love to have an opportunity to do it again (not while I’m living in it preferably).

What are some of your personal hobbies and interests? 

I am lucky to have a wide range of things I like to do and a great group of people who enjoy the same things around me. Biking, walking/hiking, kayaking, paddle boating, snow shoeing, outdoor activities.  I also still dabble with my paints and enjoy all things where creativity is allowed to flow freely.

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