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Pamela R, Customer Success Manager

Posted: November 29th, 2019 Posted In: Employee Spotlight

In this months Employee Spotlight, we meet Pamela, a senior Customer Success manager with a love for sports and adventure!

What is your education and background?

After I graduated from York University with a Marketing degree, I started working while simultaneously completing a certificate in French. Then, I decided to pursue my French degree since I had already done the certificate. I also went to Humber College and took online courses for my certificate in Project Management. I am currently pursing my PMP certification.

I chose to pursue a degree in Marketing for my undergraduate education because I wanted to go into commercial advertising. I had a lot of colleagues in media advertising but didn’t feel like it was in my comfort zone.

What is your role at Angus Systems and what are your main responsibilities?

As Customer Success Manager, I correspond directly with the client and use the resources within the company to make sure that each project for the clients is successful. We want to make sure that each client understands Angus AnyWhere well so they can adopt it into their daily operations smoothly. My role on a day-to-day basis includes meetings, follow-up correspondence, and coordinating with internal teams such as our Data and Sales teams.

How have your responsibilities expanded since you started working with the company?

I’ve been with Angus Systems for a year now, and being relatively new to the role, I’m still learning every day. In the beginning, I was handling clients who had simpler start up requirements, which meant a shorter implementations / roll-out time. Now I’m starting to work with existing clients that have been using Angus AnyWhere for a very long time but have the need for complex implementations.

What do you like most about working at Angus Systems?

I definitely like the people at Angus Systems. I also like that for a software company, we’re very patient with our clients, who are not reluctant on adapting to any upgrades we make to the platform. We cater to engineers and property managers that are very busy on a day-to-day basis. Our clients are able to see the benefits of using Angus AnyWhere and are eager to learn how to use it properly. I have worked at other software companies before, and I find that it can be difficult to engage customers to use a software that they aren’t enthusiastic about.

What are some of the things you’ve learned while working here?

I’ve learned that there are many aspects of a software that can be customized according to the client’s requirements.

Is there some contribution that you’re proud of?

This year’s Halloween contest that our social committee held in the office! I like culture in any organization, and I think one way for me to engage people was through the Halloween contest. It took a bit of convincing at first, but we ended up getting a decent amount of participants.

Is there something that people would be surprised to know about you?

I used to be a competitive tennis player. I played tennis from the age of 4 to 21 years old. I played country-wide tournaments in France, where I was born and lived until I was 15 years old. When I moved to England, I played competitively for my school. Then I moved to Canada, and played tennis for York University.

If you weren’t working at Angus Systems, what would you be doing?

I love travelling, so I would be a travel blogger. Whenever I go on a trip, I blog everything about the trip, from the hotels and food to the monuments. It’s kind of a way to document the trips as well just in case I forget.

What are some of your personal hobbies and interests?

Apart from travelling, I like to check out new restaurants in Toronto. I enjoy sports, movies, and being outdoors in the summer time.

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