In this installment of Tips & Tricks we present you with pointers on how to create a complete request for support. A support ticket containing all the necessary, relevant information helps us answer your product related questions as efficiently as possible.
How Do I Submit an Angus AnyWhere Support Ticket?
What Should I Include in My Support Ticket?
The information necessary will vary depending on the type of query that you have, but the basic requirements we will outline are essential for troubleshooting. The general information our Support team would need to help you with your support request includes:
• Company Name
• Property name
• Username (first and last name of the person who is reporting the issue or the email address of the user’s account that you are logged in as)
• Detailed description of the issue (provide a detailed description of your issue)
• Module(s) affected (indicate the module that needs resolution, i.e. Tenant Request, Preventive Maintenance, Certificate of Insurance, etc.)
• Source of the issue (identify if you’re using a desktop or mobile app)
• Number of users affected (i.e. single user or multiple users)
• Work Order number (if applicable)
• Screenshot(s) of the error (if applicable)
• Contact information (provide this information if the matter is being experienced by a Tenant contact)
Sample Support Ticket
Use the following sample support ticket to help guide your future support ticket queries. This will help expedite the correspondence process with our Support team.
Pro Tip: If you’re expecting to receive some information from us or expecting something to happen (for example: having a feature turned on), please provide us with similar information you would provide in a work order and be sure to include all pertinent information about your query.
If you have any questions about creating a support ticket or other Angus AnyWhere features, please contact our support team by email or by phone 1-888-274-1696.
Our Tips & Tricks articles have been collected by our Client Services team, who handles frequently asked questions on a regular basis. More Tips & Tricks articles can be found on the Angus Systems Newsroom.